Privacy Policy

Last Updated: December 16, 2025

Commitment: We respect your data. We collect only what is necessary, process it lawfully, and store it securely.

1. Introduction

This Privacy Policy explains how Alona's Leisure Group ("SIG Labs", "we") collects, uses, and protects personal information when you interact with our hospitality, restaurant, events, and retail services.

2. What We Collect

We collect information strictly necessary to provide our services:

  • Identity Data: Name, government ID (for check-in), and contact details.
  • Financial Data: Payment card details (processed securely by third-party gateways).
  • Technical Data: IP address, device type, and browsing data via essential cookies.

3. How We Use Your Data

We process your data for specific, lawful purposes:

  • Service Fulfilment: Processing room bookings, dining reservations, and retail orders.
  • Legal Compliance: Meeting tax obligations and local hospitality reporting laws.
  • Security: Monitoring site traffic to prevent fraud and cyberattacks.

4. Data Sharing & Transfers

We do not sell your data. We share data only with:

  • Service Providers: IT support, payment processors, and booking engines bound by confidentiality.
  • Legal Authorities: When required by a court order or to protect public safety.

5. Your Rights

Under applicable data privacy laws, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal retention periods).

6. Privacy Contact

To exercise your rights or query this policy, please contact our Data Protection Officer via our main contact page.